Visitor information
This privacy policy explains how Fortune and Copper handles personal information provided through https://fortuneandcopper.com and through restaurant, card lounge and private occasion enquiries. It is intended to help visitors understand, in plain English, what information may be involved and how it may be handled.
We aim to handle personal information carefully and only where it is needed for website communication and venue-related enquiries. The sections below describe the information that may be collected, the limited reasons it may be used, and the practical ways to ask us a privacy question.
01 · Information
When you make a restaurant, card lounge or private dining enquiry, we may collect the details you choose to provide so we can receive and respond to your request. Depending on what you include, this may involve your name, contact details and information about the occasion, timing or questions you would like us to consider. These are examples of possible enquiry information, not a statement that every detail is required.
When you use the website, technical information may be generated where website functionality or measurement tools are in use. This can include browser or device-related information and the pages visited. We use this type of information in a limited website context, rather than as a substitute for what you choose to tell us directly. For information about cookies where relevant, please review our Cookie Policy.
Information you include when you email or otherwise contact Fortune and Copper may be retained to understand your request, communicate a response and maintain an appropriate record of the exchange. This includes information volunteered in your own message and any practical context needed to continue the conversation. Please share only the details you consider relevant to the matter you are raising.
Communication records are kept to support a clear and considered response, not to collect information beyond the conversation you initiate.
02 · Purpose
Information is used in connection with the request, communication or website activity from which it arises. We seek to keep that use practical, proportionate and easy to understand.
Enquiry details may be used to respond to requests about seasonal dining, private occasions, card lounge visits and related venue questions. The visitor’s own request guides this use: information helps us understand what is being asked, communicate with the person who contacted us and continue a planning conversation where that is appropriate. It is not used to turn a simple enquiry into an unrelated exchange.
Website-related information may be used to help keep the site functioning and to understand, at a general level, how visitors move through it. That understanding can help us improve clarity, accessibility and usefulness across the website. We do not describe this as a promise of particular performance, and we do not use this policy to introduce advertising, profiling or other purposes that are not set out here.
Communications and enquiry information may be kept where reasonably needed to manage the request, follow up on correspondence and meet applicable responsibilities. Maintaining an appropriate record can help ensure a response remains connected to the context originally provided, particularly where a visitor returns with a related question. We do not specify a fixed retention period in this notice.
03 · Handling
These points set out the practical boundaries around how personal information may be handled after it has been provided.
Personal information is not disclosed casually. It may be shared where this is needed to support the relevant enquiry, operate the website, obtain professional advice or meet an applicable requirement. The circumstances will depend on the request and the service involved. Because this notice is a general explanation, it does not list individual service providers or attempt to describe arrangements that may not apply to every visitor.
Fortune and Copper seeks to handle personal information with appropriate care and takes reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No information environment can be described as entirely without risk, so we do not make absolute promises. Our approach is to treat information connected with visitors and enquiries as material that deserves considered handling.
Information may be kept only for as long as reasonably needed for the purpose for which it was collected, to manage communications, or where an applicable responsibility requires it. When information is no longer reasonably needed, it may be deleted or de-identified where appropriate. The length of time will vary with the nature and context of the record rather than follow a single fixed schedule.
Records are kept with purpose, not permanence.
04 · Your choices
You may ask to access personal information Fortune and Copper holds about you, and you may request correction where you believe information is inaccurate, incomplete or out of date. To help us locate the relevant record, we may need enough detail to identify the enquiry or communication you mean. We will consider the request in the context of the information available and respond appropriately.
If you have a question, concern or complaint about how personal information has been handled, please contact Fortune and Copper using the privacy route below. Tell us enough about the matter for us to understand the concern and consider it properly. We will review what you raise and respond in a way that is appropriate to the circumstances.
For information about cookies or browser-based choices, please review our separate Cookie Policy alongside this notice. It provides the relevant website context without turning this privacy policy into a technical guide.
05 · External links
This privacy policy applies to Fortune and Copper’s website, including https://fortuneandcopper.com. If you follow a link to an external website, that website may have its own privacy practices and notice. Before providing personal information on another website, we encourage you to review the privacy information made available there and decide whether it is appropriate for you.
Fortune and Copper is not responsible for the privacy practices of websites it does not operate or control. This boundary helps keep the scope of this notice clear and practical.
06 · Contact
If you have a privacy question, access request, correction request or concern, please write to us with enough context for Fortune and Copper to understand the matter. Including the relevant enquiry, communication or website context will help us consider your message carefully and direct it to the appropriate conversation.
Use these details for privacy correspondence relating to personal information and this notice.
Visitor acknowledgement
Fortune & Copper welcomes visitors aged 18 and over to its physical card lounge. Please confirm that you meet this age requirement.
